Date Reviewed: 18/03/10
ginalster Member Since: 07/03/10 View Member's: Reviews	Could not get the screen to take the order with my account. Called the merchant - they want to charge me to talk to a tech rep! Routed around and around electronically! Finally purchased the printer with another credit card. What a disaster of a shopping experience! Fix your darn automated system and online, give a clear picture of why there is an error. Next time I'm buying an HP printer!	Overall Rating
Date Reviewed: 18/03/10
j.marabella Member Since: 28/02/10 View Member's: Reviews	Couldn't figure out how to change billing address from being the same as shipping address. Shopping experience itself was excellent.	Overall Rating
Date Reviewed: 18/03/10
tom.armitage Member Since: 08/03/10 View Member's: Reviews	This is the worst experience I have ever had trying to find the correct SKU for the accessory I was purchasing. The SKU is not tied to my Service Tag # and if it had not been for the Customer Service Rep I telephoned (Joyce Kaster), I never would have found the TD175. Your after-sales web service is terrible. What has happened to Dell? It used to be my computer of choice, but Gateway after-sales service put Dell to shame.	Overall Rating
Date Reviewed: 17/03/10
kellerja Member Since: 07/03/10 View Member's: Reviews	Last night I tried to place this order, and I kept getting error messages. They said I had not filled in information that I had filled in; in fact, I was looking at the filled in information that the messages said was missing. So I waited until today and was able to complete my order.	Overall Rating
Date Reviewed: 17/03/10
twhit2186 Member Since: 07/03/10 View Member's: Reviews	Dell has become a third rate company - beyond terrible customer service and care. Any call to Dell (even the simplist inquiry)requires at least an hour time committment, at least 5 transfers and probably 1 or 2 disconnects to finally get to a recorded message that the dept. you need is not available at this time! I have 4 Dell computers in my house along with all the related accessories. I use to think Dell was the best and would only order from them - Sorry Dell! - you have lost me as a future customer!! Not that you care - obviously :( To bad for you - another good company will soon bite the dust I'm afraid from third rate service and product quality deterioration. So sad.	Overall Rating
Date Reviewed: 17/03/10
packshack Member Since: 07/03/10 View Member's: Reviews	They have no way for you to give them your billing address when it is different from your shipping address and is a post office box. Hopefully my post office will catch this and I will get my bill.	Overall Rating
Date Reviewed: 17/03/10
cpolewarczyk Member Since: 03/03/10 View Member's: Reviews	I should have Free Shipping but my order didn't reflect that. I tried the CHAT and it kept sending me to Bing. I'm displeased about the shipping. Otherwise a positive 3rd order with Dell.	Overall Rating
Date Reviewed: 17/03/10
hlspence Member Since: 01/12/08 View Member's: Reviews	I like the service	Overall Rating
Date Reviewed: 17/03/10
rhimurray Member Since: 28/02/10 View Member's: Reviews	good	Overall Rating
Date Reviewed: 17/03/10
callsup Member Since: 28/02/10 View Member's: Reviews	Site is not easy to navigate. Everytime I visit, I get different options. Once an item is spec'd, hard to go back and see what the details of the system are. Operating system etc. Comarison also difficult.	Overall Rating
Date Reviewed: 16/03/10
lwlong Member Since: 06/03/10 View Member's: Reviews	I re-entered data too many times Some purported errors never were made clear to me. We've effortlessly ordered a lot of ink in the last four years. Until today my experience with Dell has been perfect, today's experience was a total disaster.	Overall Rating
Date Reviewed: 16/03/10
Saintseattle Member Since: 06/03/10 View Member's: Reviews	Bought a decent laptop from Dell last month for 0% interest. Today they wanted 29.99% to add printer....I didn't feel like a valued customer.	Overall Rating
Date Reviewed: 16/03/10
afton124 Member Since: 06/03/10 View Member's: Reviews	I have always had good customer service from Dell.com. The information I need to make the product choices are always presented in an easy to understand manner.	Overall Rating
Date Reviewed: 16/03/10
mlcrunk Member Since: 19/02/09 View Member's: Reviews	More discounts for previous buyers.	Overall Rating
Date Reviewed: 16/03/10
broderickp Member Since: 27/02/10 View Member's: Reviews	would like estimate ship date shown earlier--would also like ability to alter ship date (I'm sometimes out of town on the estimated delivery date).	Overall Rating
Date Reviewed: 16/03/10
wcsdas Member Since: 27/02/10 View Member's: Reviews	everything is going well with my shopping except for the delays on my computor	Overall Rating
Date Reviewed: 16/03/10
JamesOffspring1 Member Since: 27/02/10 View Member's: Reviews	Very Good Service.	Overall Rating
Date Reviewed: 16/03/10
paulymustang Member Since: 27/02/10 View Member's: Reviews	easy building and ordering, no problems. Thanks!!!	Overall Rating
Date Reviewed: 16/03/10
edlongo Member Since: 27/02/10 View Member's: Reviews	Best prices from dell online came from using dell Home catalog and entering deal code from there. great savings that way. Online customizing options were easy to follow and work with.	Overall Rating
Date Reviewed: 16/03/10
brian Member Since: 27/02/10 View Member's: Reviews	Had lots of trouble placing the order, not assembly the order. Esp. in the area of billing and shipping address. Will call on Monday to make sure all is well, not 100% confident with the order.	Overall Rating
Date Reviewed: 16/03/10
hracelis Member Since: 27/02/10 View Member's: Reviews	I am able to do my research and compare products to make a purchase order.	Overall Rating
Date Reviewed: 16/03/10
lizozselcuk Member Since: 27/02/10 View Member's: Reviews	I am extremely frustrated. I placed my order, my credit card company fraud division decided I needed protection and disallowed the order, even though I called them back immediately to confirm I had indeed placed the order. So sorry, they said, I would have to start over with my Dell order. Here is where you guys come in: I didn't want to place an entirely new order for fear that I order twice. So I ended up waiting on hold for 10 minutes, talking to someone who couldn't help me, he sent me to another number where I waited on hold for 5 minutes and was then hung up on. I recalled Dell, got put on hold for 7 minutes, the automated system said it would connect me to a person but instead connected me to another system that said that your 24 hour service wasn't actually 24 hours and I should go to the webpage. The webpage leaves me no place to write to anyone to explain what happened, the e-mail message I got confirming my order leaves me no number or e-mail address to respon	Overall Rating
Date Reviewed: 16/03/10
lomarski Member Since: 07/11/04 View Member's: Reviews	my hardest thing was remembering my password, everything on your site was great	Overall Rating
Date Reviewed: 16/03/10
jcnorcross123 Member Since: 27/02/10 View Member's: Reviews	I have always bought from DELL.	Overall Rating
Date Reviewed: 15/03/10
sb2k000 Member Since: 03/03/10 View Member's: Reviews	as a member of AAA i wanted to use my 25$ off coupon for my laptop. 2 and a half hours later and after speaking to no less than 10 TEN Dell employees, i THEN learnd my AAA coupon could not be used on the regular site i had to be diverted to an EPP website which of course did not have the laptop i initially wanted to purchase. Absolutely the worse customer experience of my life!	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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